The Impact of Artificial Intelligence on Employee Engagement: A Systematic Literature Review

Abstract: Since first being coined by John McCarthy in 1956, the concept known as artificial intelligence (AI) has expanded and gained significant prominence across the world (Kaplan & Haenlein, 2019). One particular area that AI has gained substantial attention in lies within the workplace, particularly in relation to employee engagement. The purpose of this systematic literature review is to inspect the impact of integrating AI on employee engagement. We examined 39 articles from within 13 databases (see appendix A), employing keywords such as artificial intelligence, employee engagement, and workplace engagement. Findings of the study presented positive impacts affiliated with performance and job security, and negative impacts affiliated with performance, job security, and morale. An explanation as to why the positive and negative impacts of the same variables were examined is also provided. Furthermore, the findings indicated that HRD practitioners can support employees through several key avenues: including employees in AI integration, skill development and upskilling, leadership transformation and employee support, transparent communication and change management, and employee well-being and future growth. Last, we present implications for future HRD research and practice.